Service

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 Our current pickup schedule is Thursdays. As we expand our business operations, we will be adding additional pickup days to better accommodate our customers' needs.  

Unlike others in the refuse business,  we understand that you may have a lot of recyclables that fill up quickly.  Therefore we pick up your recyclables weekly. 

This also eliminates the need for you to have to remember if you have to set them out this week or not.

Why would we charge a royal family member for the cans we need for service? 

While we would be deeply hurt that you no longer wish to be part of the royal family, we do understand that you may be moving and will no longer be able to take part in our royal service. 

We would never charge you to return our equipment.

Yes! You can get a mix of the two sizes of cans.  

When signing up for service, please let us know what size you would like for what service.

Yes, as long as you already have at least one 96-gallon can, you can add additonal 96-gallon cans. 

 Yes, you can; please see our service section for any additional fees that may be incurred.

White glove service is offered for those that are busy running their portion of the royal kingdom and simply do not have time to place the cans on the curb.  For a nominal fee we will have a squire provide that service for you.  

Simply place the cans in front of your garage door so they are easily accessible to the squire so that they can return them when finished, truly making you feel like a King or Queen.

 Please contact our excellent customer service at 608-814-7242 to see how we can assist you.

There could be several reasons why your trash had not been collected. Please contact our excellent customer service at 608-814-7242 to find out why.  

 We are a small monarch. Trash and recycling are picked up separately but will be picked up on the same day.  

We pick up your trash the day following your normal pick-up date. If that day is a Friday, we will pick up your trash on Monday. You can also sign up for our free service to receive a text message reminder that your trash and recyclables will be picked up a day late. 

 As much as we agree that our squires are disposable, we do like to keep them around!  We will not risk their safety, nor that of others, to collect your trash.  We will collect it later in the day once the roads are cleared. 

With that being stated, we do monitor the weather closely and if we feel that we will be unable to collect your trash until the next day we can notify you via text message that night to let you know.  This service is free of charge. 

 Yes, of course, we would be happy to remind you. Please sign up for our free text notification to receive a text the night before your scheduled trash pick-up day.

***Your service provider may charge you a fee to receive a text message 

 At this time, we do not offer commercial services. Please contact us at 608-814-7242 to ensure you are the first to know when we offer the same great service for commercial as we do for residential. 

 At this time, we do not offer roll-off dumpster services. Please contact us at 608-814-7242 to ensure you are the first to know when we offer the same great service for commercial as we do for residential. 

Yes, it is the law in Wisconsin to recycle, but it is also good for the environment. 

•  Magazines and Newspapers;
• Cardboard (tape, twine, and staples may remain on boxes);
• Paper;
• Steel and Tin Cans;
• Aluminum Products;
• Glass Containers;
• Plastic Containers marked on the bottom with recycling numbers 1 - 7.

• Pyrex
• Ceramics
• Crystal Dishes
• Windows
• Drinking glasses
• Mirrors
• Light bulbs (except CFLs)
• Toys
• Diapers
• Motor oil containers
• Moisture resistant/waxy papers like salt and pet food bags, ice cream drums, milk cartons, & frozen juice containers.
• Block foam packaging / styrofoam 
• Plastic shopping bags

• Oil
• Paints
• Shingles
• Medical and household hazardous waste
• Electronic waste

Yes, please contact customer service at 608-814-7242 or via email using our contact page to set up an appointment and to obtain billing information. 

We can pick up and remove most items. Please call customer service at 608-814-7242 or email us using our contact page for pricing and to set up an appointment.

 We pre-bill at Royal Refuse Services. This allows us to keep our costs down.  

If you are paying monthly, then you will receive a text and email one week before your service is due, 

If you are billed quarterly or yearly, you will receive an email  and text 1 month before your bill is due

 We can set up both ACH and Credit or Debit recurring billing. 

 We may be able to accept other forms of payment, such as cash, personal check, Paypal, Venmo, or Cash App.

Please contact our customer service at 608-814-7242 to discuss your options. 

Yes, we can bill you via USPS; a small nominal fee of $1.25 will be included in your bill.

We are sorry to see you are leaving the royal family. 

 Please contact our excellent customer service at 608-814-7242. 

We want to be involved in our community! Let's see if we can help.  Please get in touch with us at 608-814-7242 or via our contact page.

After extensive genealogy research, we can honestly say we have no royal background.

But we are working on building our very own monarchy.